Privacy Policy
Effective Date: April 2026 · Peak Document Services
Information We Collect
Personal identification information: name, email address, phone number, mailing address.
Government identification information required for document applications: passport numbers, dates of birth, photographs, and other identity documents you submit as part of your application.
Payment information: we collect authorization hold information through our secure payment processor. We do not store full credit card numbers.
Communications: records of your correspondence with our consultants.
Usage data: information about how you access and use our website, including IP address, browser type, and pages visited.
How We Use Your Information
To provide travel document preparation and fulfillment coordination services.
To communicate with you about your order status, document requirements, and service updates.
To submit applications to government agencies and authorized processing partners on your behalf.
To process payments for our services.
To improve our services and website.
To comply with applicable legal obligations.
How We Share Your Information
With government agencies (U.S. Department of State, foreign embassies, consulates) as required to process your document application.
With authorized document processing partners who assist in fulfilling your order, subject to confidentiality obligations.
With payment processors for billing purposes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose your information if required by law or in response to valid legal process.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest.
Access to your personal information is restricted to personnel who need it to provide services to you.
Despite our security measures, no transmission of data over the internet can be guaranteed to be 100% secure. We cannot guarantee the security of information you transmit to us.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
Order records and associated personal information are retained for a minimum of seven years for compliance and legal purposes.
You may request deletion of your personal information by contacting us at support@docuneed.com, subject to our legal retention obligations.
Your Rights
You have the right to access, correct, or request deletion of your personal information.
You have the right to opt out of marketing communications at any time.
To exercise these rights, contact us at support@docuneed.com.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic.
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
We use analytics tools to understand how visitors use our site. This data is aggregated and does not identify individual users.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, contact us at support@docuneed.com and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date.
Your continued use of our services after the effective date of any change constitutes your acceptance of the updated policy.
Contact
For questions or concerns about this Privacy Policy or our data practices, contact us at: support@docuneed.com or visit www.docuneed.com.